Frequently Asked Questions

We understand that you may have questions about our products and services. We’ve created a frequently asked questions page to help give you the answers you are looking for.

How do I request a catalog?

To request a catalog, please contact us either by:

Customer Service is available from 8:00 a.m. – 4:30 p.m. EST, Monday through Friday

How can I get a job at MasterTag?

To inquire about employment opportunities or to apply for a position at MasterTag, contact the Human Resources Department either by:

Who do I contact regarding shipping methods?

For questions regarding shipping methods, please contact us either by:

Customer Service is available from 8:00 a.m. – 4:30 p.m. EST, Monday through Friday

What is the lead-time for MasterTag?

MasterTag strives to give you the highest quality product in the shortest amount of time. Lead-times can vary based on season and time of order placement. For an accurate quote on lead-times, please contact us by:

Customer Service is available from 8:00 a.m. – 4:30 p.m. EST, Monday through Friday

Who do I contact with questions about my order?

For questions regarding your order, please contact us either by:

Customer Service is available from 8:00 a.m. – 4:30 p.m. EST, Monday through Friday

Who do I contact if I have a problem with my order?

For concerns regarding your order, please contact our Customer Service Department at 1-800-253-0439 and press ‘2′ for Customer Service. Please be prepared with your customer number, order number, and details of your concern. If you receive no answer, please leave a detailed message. A staff member will investigate your concern and return your call within 24 hours.

How do I place a custom order?

To place a custom order, please contact us either by:

Customer Service is available from 8:00 a.m. – 4:30 p.m. EST, Monday through Friday