Frequently Asked Questions
We understand that you may have questions about our products and services. We've created a frequently asked questions page to help give you the answers you are looking for.
How do I request a catalog?
To request a catalog, please contact us either by:
- Email at orders@mastertag.com
- Phone at 1-800-253-0439 and press ‘2' for Customer Service
- Fax at 1-800-828-0003
Customer Service is available from 8:00 a.m. – 4:30 p.m. EST, Monday through Friday
How can I get a job at MasterTag?
To inquire about employment opportunities or to apply for a position at MasterTag, contact the Human Resources Department either by:
- Mail at 9751 US 31 North, Montague, Michigan 49437
- Email at mtjobs@mastertag.com
- Fax at 231-894-1720
Who do I contact regarding shipping methods?
For questions regarding shipping methods, please contact us either by:
- Email at orders@mastertag.com
- Phone at 1-800-253-0439 and press ‘2' for Customer Service
- Fax at 1-800-828-0003
Customer Service is available from 8:00 a.m. – 4:30 p.m. EST, Monday through Friday
What is the lead-time for MasterTag?
MasterTag strives to give you the highest quality product in the shortest amount of time. Lead-times can vary based on season and time of order placement. For an accurate quote on lead-times, please contact us by:
- Email at orders@mastertag.com
- Phone at 1-800-253-0439 and press ‘2' for Customer Service
- Fax at 1-800-828-0003
Customer Service is available from 8:00 a.m. – 4:30 p.m. EST, Monday through Friday
Who do I contact with questions about my order?
For questions regarding your order, please contact us either by:
- Email at orders@mastertag.com
- Phone at 1-800-253-0439 and press ‘2' for Customer Service
- Fax at 1-800-828-0003
Customer Service is available from 8:00 a.m. – 4:30 p.m. EST, Monday through Friday
Who do I contact if I have a problem with my order?
For concerns regarding your order, please contact our Customer Service Department at 1-800-253-0439 and press ‘2' for Customer Service. Please be prepared with your customer number, order number, and details of your concern. If you receive no answer, please leave a detailed message. A staff member will investigate your concern and return your call within 24 hours.
How do I place a custom order?
To place a custom order, please contact us either by:
- Email at orders@mastertag.com
- Phone at 1-800-253-0439 and press ‘2' for Customer Service
- Fax at 1-800-828-0003
Customer Service is available from 8:00 a.m. – 4:30 p.m. EST, Monday through Friday
